Latest Update on Warm Up Bristol

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Updated 16:01 on 4 November 2015

  • We’ve now signed contracts with most of the Warm Up Bristol installers and work has commenced this week.
  • We’ve had over 300 Customer Status Forms returned. These forms help to understand your individual circumstances and take action. Remember that  you can complete theCustomer Status Form online OR by using the paper version that you should have received in the post.
  • We’re updating our Frequently Asked Questions page and we’ll continue to update this as more answers become available.
  • We would like to thank you for your continuous support and your understanding whilst we are resolving these issues

Updated 16:42 on 29 October 2015

  • On Monday we held our third public meeting with impacted customers. For more information, you can view an overview of the October meetings.
  • Many of the questions raised by you are covered on our Frequently Asked Questions pageand we’ll continue to update this as more answers become available.
  • We have received a large number of completed Customer Status Forms from you which are helping us to understand your individual circumstances and take action. Don’t forget, you can complete the Customer Status Form either online OR by using the paper version that you should have received in the post.
  • We have almost completed all meetings with the installers, we are agreeing terms with them and scheduling works to start imminently.

Updated 16:39 on Friday 23 October 2015

  • We’ve sent letters out to all households with works in progress. These will update on the current situation and provide details of what to do in relation to individual cases (deposits, works in progress etc). If you have a work in progress but do not receive a letter from us by Tuesday 27 October, please let us know via Alternatively you can download the household letter and fill out the Customer Status Form online.
  • We’re continuing to hold meetings with installers who were carrying out work on people’s homes.
  • We’ve published a number of frequently asked questions from customers and installers. These questions and answers can be found on our new Frequently Asked Questions pageand we’ll be updating them regularly.
  • We’ll be with local councillors at Hillcrest Primary School in Totterdown on Monday 26 October from 6:30 to update homeowners and answer questions. This is the third of our city-wide meetings to engage with Warm Up Bristol customers.

Updated 18:15 on Wednesday 14 October 2015

  • Customer and installer enquiries have continued to be logged and we are urging anyone who has not yet informed us of their situation to please do so via:
  • A meeting was organised yesterday evening at Easton Community Centre by Councillor Afzal Shah for householders affected by Climate Energy Services Ltd going into administration, this was attended by The Mayor.
  • We will soon announce the details of two further meetings in the other two pilot areas which have a high concentration of Warm Up Bristol customers. We will provide information on these meetings as soon as they are available.
  • We will be contacting all registered installers on the scheme from tomorrow.
  • We will also be issuing a notice to the industry about taking forward the future of Warm Up Bristol.
  • We would like to take this opportunity to thank the residents, contractors and other partners who have been affected by this issue for their continued patience and support.

Updated 16:20 on Tuesday 13 October 2015

  • Today the Mayor made a commitment that anyone who has paid a deposit will have their planned work completed.
  • In the coming days, customers can expect to receive information from us explaining their rights and options. Where we have your contact details (postal or email addresses) we will send this to you directly, other information will be available through this website.
  • We will be approaching the scheme’s installers about completing works in progress and will be open to new companies interested in helping deliver the works.
  • After speaking to customers and installers over the next two weeks, we will be able to make an informed decision about timelines for completing your works and will keep you informed of this.
  • Installers are reminded of their continued Health and Safety responsibility to undertake weekly checks to ensure their site(s) remains safe.
  • Once we are clear on the way forward, we will hold a series of public meetings with customers directly affected to help keep people informed about what will happen next. Details of these meetings will be communicated to customers directly.

Mayor George Ferguson said:

“I fully sympathise with the frustration and uncertainty caused to Climate Energy customers by them going into administration. They are one of two major renewable energy installers that went into administration last week, apparently triggered by Government announcements about reduced subsidies. While this has caused disruption, the Warm Up Bristol programme will continue and grow to ensure households are able to save energy costs into the future.

I would like to reassure all Warm Up Bristol customers of one thing. If you have paid a deposit it will be safe and you will have your planned work completed.

Over the next couple of weeks we will be making a decision on how to complete works and continue the Warm Up Bristol scheme in the best way for customers past, present and future. It’s important that we take time to assess the options properly rather than rush into a quick fix which might lead to further problems in the long term.”